|Payment Method||Refund Method||Refund Time-frame|
(After the return is received by Tripo)
|Credit Card/ Debit Card||Credit Card/ Debit Card||10-15 business days|
|Net Banking||Net Banking Account (Credited to Bank Account)||10 business days|
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through NEFT.
When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.
Refunds cannot be processed to third-party accounts. The name on your Tripo account should match with the name of the bank account holder.
NEFT refunds will typically be processed in five business day from our end and will be credited to your account in ten business days.
*Note: policies are subject to change without any prior notice to each and every customer. Please check the policy details before making the payment.