What is Tripo's Guest Refund Policy?
If your host canceled your reservation, you can transfer your payment to a new Tripo reservation or request a refund.
If you experience a travel issue that prevents you from being able to complete a trip with Tripo, and you’re unable to resolve with your host, our Guest Refund Policy may be applied in certain circumstances.
Eligible travel issues
Situations that may be eligible for a refund under this policy generally fall into one of three categories:
Tripo will either provide you with a refund or use reasonable efforts to find and book you at another comparable accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the travel Issue suffered.
Submit a valid claim for refund
To submit a valid claim for your reservation, you are required to: