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Cancellation & Refund Policy

What is Tripo's Guest Refund Policy?

If your host canceled your reservation, you can transfer your payment to a new Tripo reservation or request a refund.

If you experience a travel issue that prevents you from being able to complete a trip with Tripo, and you’re unable to resolve with your host, our Guest Refund Policy may be applied in certain circumstances.

Eligible travel issues

Situations that may be eligible for a refund under this policy generally fall into one of three categories:

  • The host fails to provide reasonable access to the booked listing.
  • The listing booked is misrepresented (ex: number of bedrooms, location, lacks promised amenities).
  • The listing isn't generally clean, is unsafe, or there's an animal in the listing that wasn't disclosed prior to booking.

Tripo will either provide you with a refund or use reasonable efforts to find and book you at another comparable accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the travel Issue suffered.

Submit a valid claim for refund

To submit a valid claim for your reservation, you are required to:

  • Contact us within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim.
  • Be responsive to our requests for additional information and cooperation.
  • Not have directly or indirectly caused the Travel Issue.
  • Have used reasonable efforts to remedy the circumstances of the Travel Issue with the host prior to making a claim, including messaging your host on Tripo to notify them of the issue. We'll verify this in your account.

 

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